This is a great opportunity to join the rapidly growing IT team of a UK and World leading company in the iGaming industry. The company prides itself on being leaders in innovation and the first to pounce on new opportunities and technologies to gain an advantage over its competitors. As a company with a heavy technology base, the best technical candidates are always required to join the growing team and take on a new opportunity which will not only challenge their current skills, but offer the chance to develop new ones.

This is therefore an opportunity to be at the forefront of technical development and the cutting edge of the highly lucrative iGaming industry. It will give significant opportunities for personal and career development, and the chance to move on from what may be a tedious, day-to-day job, onto a fast moving, exciting and rewarding career.

The Service Delivery Engineers are responsible for all technical support and incident management for our client’s popular websites and data feeds, and the reliable daily delivery of a basic corporate operating environment.

This vacancy provides a great opportunity for somebody relatively new to IT who possesses the right skills and a desire to learn new products and technologies and who strives to progress within the engineering team.

The right individual must be prepared to be a member of the 24/7/365 shift pattern. Responsibilities include: (Must be able to work on a shift basis including some night work)

• End-to-end responsibility for the administration, support, and maintenance or all desktop infrastructure and users applications
•Rapidly resolve issues affecting websites, trading tools, data feeds, and internal services whilst minimising customer impact.
• Monitor system performance and status at all times and, in conjunction with monitoring general Internet conditions, take early actions to ensure products remain available and performant.
•Continuously evaluate and improve support process, tools, and system instrumentation to make the department as effective as possible and the technology as transparent as possible.
•Maintain the corporate desktop estate, centrally deploying applications and controlling environments through policies, and ensuring patching and antivirus measures are consistently applied.
• Perform proactive health checking of systems, and plan for capacity of key resources such as storage and backups.
•Act as primary technical contact, balancing good relationships with formal ticketing and documentation to guarantee clear and consistent communication.
• Deal with hardware and software vendors, managing escalation and reporting on service levels.
•Help and educate users of company tools, Microsoft operating systems, and office productivity
applications.