Our client is seeking a Business Development Manager (with a background in the Card Payments Industry) who will be responsible for:

(a) the acquisition of new business from new market segments.
(b) planning, communicating and assisting in the deployment of the service to clients to minimise the time to deployment and maximise the utility of the service.
(c) managing and growing allocated major client relationships in our portfolio of accounts. This involves leadership, building strong, open working relationships at as many levels as possible within these key client organisations. Also, responsibility for optimising client satisfaction and revenue /profitability.

It is anticipated that the role will be 50-60% generating new market opportunities with the remainder focused on key account management

Key Responsibilities:
• Develop opportunities with customers new to our client’s proposition, in new market segments
• Resourcing: Liaise with relevant technical and other resources regarding up-coming projects to enable effective resource planning.
• Consultancy and Pre-Sales Contribution: Performing the role of key facilitator in client meetings and workshops bringing in relevant expertise as required. Work with Business Development personnel other staff to create and deliver professional sales pitches taking the lead sales role where appropriate.
• Customer Relationship Management: strong, open working relationships at as many levels as possible within the client’s organisation.
• Maintain good business relationships with allocated key clients – understand operational impact of the services provided and seek to optimise and grow the business opportunities in those accounts. You will need to understand
o Market(s) in which our client operates
o Existing service provision & contractual arrangements
o Our client’s product offering
• Key Contact: From both the client and our client’s perspectives, take the position of account owner. For example: your client will know to call you first regarding any account management matters, when there’s a new business opportunity to discuss, or when there’s a need to escalate an issue.
• Revenue & Profit Maximisation: Ensure that all services within your client accounts are optimised from a profitability/margin perspective. Identify and develop new opportunities within each assigned client account by introducing and presenting new service features. Keep abreast of industry news and gather information on competitors and new payment services and opportunities.
• Account Planning & Forecasting: Create and maintain account plans for each client account and review with VP Sales at regular one-to-one meetings. Provide a rolling forecast of anticipated activity for each client.
• Administration & Departmental duties: Work effectively with other staff and take the lead where appropriate regarding contracts, invoicing, payment chasing, etc. Implement best practices at the Account Management level. Contribute to overall development of the Sales department.

Personal Attributes:
• Able to work with and lead a distributed deployment team and remotely located client base.
• An adept and proactive communicator able to build relationships at all levels, able to deal with others with tact and good judgment. Responsible, inclusive and approachable.
• Target-driven with the drive and desire to contribute to the success of the company’s strategies and goals.
• The ability to multi-task and plan effectively, especially regarding the introduction of new services to an existing client base as is effective self-management.
• A proactive and pre-emptive problem-solving approach, requiring a diligent mind and an eye for detail in all aspects of business.
• Intelligent and perceptive. A creative and original thinker with the ability to generate innovative solutions and suggestions to meet a wide range of business challenges.
• Positive and enthusiastic, displaying a genuine passion for meeting new challenges.

Skills:
• 10+ years Relevant industry experience in Payment or Financial Services,
• Experience in formulating and driving long-term strategic account plans and roadmaps.
• Organisational skills including scheduling, meeting administration and attention to detail
• Communication skills and proven experience in managing client relationships
• Experience working with Sales Force for tracking client activity
• Numerate & Literate
• Strong proposal writing & presentation skills
• PSP/payments company background – experience of SaaS solutions useful

Other:
Must be able to travel to our client’s Europe office, conferences world-wide and client meetings